Terms & Conditions

Warranty and Standard Return Policies

plc-vip.com always does their very best to satisfy the customer completely. Therefore, we offer a fair warranty for all parts we provide. We also realize that there are times when items may be damaged unintentionally, for whatever the reason, or that an unforeseen occurrence has created a situation where the product must be replaced. In all cases we want to resolve the issue immediately and satisfactorily for the customer.

We courteously ask you to please read and understand our guidelines below in order to help us quickly and efficiently resolve any situations that demand this type of attention.

Standard Warranty Policy

Original parts are reliable. However, should a component be defective, plc-vip.com will offer a replacement as soon as possible. If no replacement is available, we will issue a fair refund upon receipt of the defective merchandise.

• All goods we supply are 100% original factory sealed with 1 year warranty!
• Batteries and Software are not covered by our Standard Warranty or Return policies
• For all returns a copy of the delivery note or invoice is absolutely required
• All returns must include a short but precise description of the defect or problem
• We cannot accept parts that have been damaged as a result of incorrect handling or faulty operating conditions
• The serial number and barcode of any item returned must match that of the item we sent
• Return shipments are the sole responsibility of the customer
• Please refer to the Standard Return Policy for further instructions on returns
• If you have any questions please feel free to contact us via e-mail or telephone

Component Conditions

In the automation industry the condition of components are directly relative to their value. In order to clearly designate to our customers the condition of each component, plc-vip.com adds an alphabetic tag at the end of the manufacturer part number. These endings and their associated conditions are described below for your purchasing knowledge.

"All these items are 100% factory sealed with 1 year warranty“

-FS Means Factory Sealed, or that the component is brand new, in an original mfg's carton and has an intact/unbroken mfg's factory seal. This is the absolute finest condition in which a component can be purchased from plc-vip.com. This is the equivalent of buying from the shelf of the manufacturer themselves, however, at prices well below their high list prices.

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